Cancellation and Refund Policy

This policy explains how cancellation, replacement, and refund requests are handled for PanrutiMart cashew orders.

Order cancellation

Customers can request cancellation before the order is packed or dispatched. Once an order has been shipped through a courier partner, cancellation may not be possible.

Damaged or incorrect products

If you receive a damaged product, wrong item, or incorrect pack, contact PanrutiMart as soon as possible with your order details, photos of the package, and photos of the product condition.

Refund eligibility

Refunds or replacements are reviewed case by case for damaged products, incorrect products, or orders that cannot be fulfilled. Food product returns may be limited once the package is opened, used, or not stored properly after delivery.

Refund method

Approved refunds are processed to the original payment method where possible. For COD or manual orders, PanrutiMart may coordinate a suitable refund method directly with the customer.

Non-refundable cases

Refunds may not be approved for incorrect address details, customer unavailability, taste preferences, delayed complaints after product use, or issues caused by storage after delivery.

Contact

For cancellation, refund, or replacement support, contact PanrutiMart through the contact page or WhatsApp at +91 99406 21996.